Refund policy

RIGHT OF WITHDRAWAL

You always have a 14-day right of withdrawal according to the Distance and Home Sales Act. The cancellation period starts from the day you received the product. If you regret the purchase and return a product, we will refund the full amount within 10 days including any shipping costs for delivery to you. You pay the cost of return shipping to our warehouse yourself.
When returning, you bear the risk for the product, therefore it is important that it is not damaged during transport. In order for a full refund to be made, the product must be unused and returned in undamaged original packaging, all labels must remain and manuals must be sent with it. It is important that outer packaging is used and that tape or other material is not stuck to the original packaging. You have the right to open the packaging and examine the product, but you may not use it.
Products purchased after November 20 have the right of cancellation until December 31, so it is possible to exchange Christmas presents.
To return an order, you must contact our customer service to obtain a return number. You can reach us via e-mail info@puckmate.se. Attach information about your name, order number, return number and reason for return.
Returns are sent well packaged in an outer carton to:

Bound To Rebound AB
Norra Rydbergsvägen 16
443 50 Lerum

PACKAGES NOT RETRIEVED

For packages that are not picked up, you will be charged both shipping costs to you and return shipping to us.

CONTACT US

If you have questions about, want access to, or delete personal data that puckmate.se processes, contact our customer service via e-mail to info@puckmate.se.

GUARANTEE

Our products are sold with a one-year warranty. The warranty does not cover misuse of the product or misadjusted product. This also applies to cases where we cannot find anything wrong with the product, or when you yourself have caused the damage. The product warranty does not apply to errors that occur when the product's function and appearance are changed, such as rebuilding, upgrading or other configuration of the product.

RIGHT OF COMPLAINT

To advertise a product, you must contact our customer service to obtain a return number and a return shipping slip. You can reach us via e-mail info@puckmate.se.
In the event of an approved complaint, you will be reimbursed for the value of the item and any shipping costs. Complaints are sent well packaged in an outer carton to:

Bound To Rebound AB
Norra Rydbergsvägen 16
443 50 Lerum

Attach information about your name, order number, return number and reason for complaint so that we can refund the money.